Johannesburg Water reports an unplanned water interruption affecting parts of Roodepoort due to a City Power outage that is impacting pump stations. Pumps have stopped, causing low pressure or no water in some areas. There is currently no estimated time of restoration. Water pumping will resume once power is restored.
Detailed details
- Reason for outage: City Power outage affecting pump stations, leading to suspended pumping and low pressure or no water in some areas.
- Affected areas and systems: Witpoortjie Tower, Helderkruin Tower, Horison Tower, Constantia Tower, Helderkruin Sewer Pump Station, Adelaar Sewer Pump Station.
- Timing: The notice is dated 29 April 2026 at 15:00. There is no estimated time of restoration.
- What is happening: Pumping operations have been suspended until power is restored.
- What residents should know: Once power is restored, pumping will resume and water supply should return gradually.
- Where to get updates: Visit the Johannesburg Water pages or contact channels below for service queries and updates.
- Contact channels: Phone 0860 056 2874 or 011 688 1699, email fault@jwater.co.za, or follow Johannesburg Water on Facebook and X (@JHBWater).
- Source notice: Johannesburg Water customer notices.
- More notices: For additional Johannesburg Water notices, visit this notices category.
What residents should do during the outage
- Use water sparingly where you have it. Avoid unnecessary washing, irrigation, or long showers.
- Store a small amount of water for essential needs if you anticipate an outage.
- Monitor local updates for restoration news and guidance from Johannesburg Water.
- Report any water quality issues or leaks to the provided contact channels.
- Keep children and vulnerable residents informed about the interruption and safety tips.
Frequently asked questions
In Roodepoort, when will water return to Witpoortjie Tower?
There is no estimated time of restoration yet. Pumping will resume as soon as power is restored to the affected pump stations, including Witpoortjie Tower.
Why is there no water in Helderkruin Tower and Horison Tower?
The outage is caused by a City Power problem affecting pump stations. When power is restored, pumping will restart and supplies should begin to recover.
What caused the outage in Constantia Tower and the sewer pump stations?
The root cause is a City Power outage that has interrupted the operation of the pumping stations, including Constantia Tower and the Helderkruin/Adelaar sewer pump stations.
What should I do while waiting for water to return in Roodepoort?
Use water sparingly, keep some stored for essential use, and check updates from Johannesburg Water for restoration timelines.
Where can I get official updates for this outage?
Check the Johannesburg Water notices page at Johannesburg Water customer notices and follow their social channels. More notices are available at Johannesburg Water notices.