Unplanned water interruption affecting Lenasia. City Power outage is causing Johannesburg Water facilities to be offline. Lenasia Hospital Hill Pump Station is currently off due to a power outage in the area. The Lenasia High Level Reservoir will start to decline because there is no pumping from the pump station. The outlet will be closed and there will be no water to customers and businesses in the supply zone until power is restored.
Key details about the outage
- Location: Lenasia area, Johannesburg, South Africa
- Facilities affected: Lenasia Hospital Hill Pump Station and Lenasia High Level Reservoir
- Cause: City Power outage and Eskom outage in the area
- Status: Pumping stopped due to loss of power; no estimated time of restoration
- Impact: Water supply to customers and businesses in the supply zone will be cut off while the pump station remains offline
- Actions being taken: City Power attending to the outage; Johannesburg Water monitoring the system; pumping will resume once power is restored or a generator is mobilised
- Contacts for updates: Johannesburg Water fault line and social channels
- Publication time: 14 May 2025 at 19:10
Reason for the outage
The interruption is caused by a power outage in the area affecting City Power and Eskom. This stops the Lenasia Hospital Hill Pump Station from pumping water, which leads to a decline in the Lenasia High Level Reservoir and a halt of water supply to the zone.
What residents should do
- Report any concerns via the official channels: phone or email listed below
- Conserve water where possible until power is restored and pumping resumes
- Stay updated through Johannesburg Water communications and social media
For service updates, you can contact Johannesburg Water at
- Phone: 0860 056 2874 / 011 688 1699
- Email: fault@jwater.co.za
Further information and notices are available at the official Johannesburg Water notices page: Johannesburg Water customer notices. For more Johannesburg Water notices in general, visit: Johannesburg Water notices.
Frequently asked questions
- Question: In Lenasia, when will the water come back at the Hospital Hill Pump Station? Answer: There is no estimated time of restoration. Pumping will resume when power is restored or a generator is mobilised.
- Question: Why is there no water in Lenasia High Level Reservoir? Answer: The reservoir will decline because there is no pumping from the Lenasia Hospital Hill Pump Station during the outage.
- Question: What areas are affected in Lenasia by this outage? Answer: The supply zone served by the Lenasia Hospital Hill Pump Station and the Lenasia High Level Reservoir.
- Question: Who is managing the outage in Lenasia? Answer: City Power is aware of and attending to the outage; Johannesburg Water teams are monitoring the system.
- Question: How can I get updates about Lenasia water services? Answer: Check the official Johannesburg Water notices and contact the fault line listed above for updates.