Johannesburg Water is addressing a burst pipe on Charles Street in Newlands. Repairs require isolating water supply from the Hursthill 1 reservoir. This means lower water pressure or no water for many residents in the affected areas until repairs are complete. There is no estimated restoration time yet. Updates will follow as work progresses.
Detailed list
- Reason for outage: Burst pipe on Charles Street, Newlands; isolation of water supply from Hursthill 1 reservoir to enable repairs.
- Start of issue: 27 May 2026 at 08:40
- Location of works: Charles Street, Newlands, Johannesburg
- Affected areas: Greymont, Montclair, Newlands, Sophiatown, Westbury, Martindale, Newclare, Claremont, Coronationville, Industrial West
- Current status: Water supply isolated; residents may experience low pressure to no water in the supply zone.
- Estimated restoration time: Not yet available. Further updates will be provided as repairs progress.
- Responsible entity: Johannesburg Water – Communications and Marketing
- How to get updates: Service queries can be logged via phone, email, or social media channels listed below.
- Contact channels:
- Phone: 0860 056 2874 / 011 688 1699
- Email: fault@jwater.co.za
- Facebook: Johannesburg Water
- X: @JHBWater
- Source of notice: Johannesburg Water official notice
- Additional notices: For more Johannesburg Water notices, visit Johannesburg Water notices.
Frequently asked questions
- In which areas is the water affected on Charles Street, Newlands? The affected areas include Greymont, Montclair, Newlands, Sophiatown, Westbury, Martindale, Newclare, Claremont, Coronationville and Industrial West.
- What caused the water outage in Newlands? A burst pipe on Charles Street required repairs, and water supply was isolated from the Hursthill 1 reservoir to allow work to proceed.
- When will water return in Greymont? There is no estimated restoration time yet. Updates will be provided as repairs progress.
- What should residents do during the outage in Sophiatown? Conserve water where possible, use alternative sources if available, and monitor for further updates from Johannesburg Water.
- How can I report a problem or get updates for Newlands? Contact Johannesburg Water at 0860 056 2874 or 011 688 1699, email fault@jwater.co.za, or follow Johannesburg Water on Facebook or X (@JHBWater).
- Where can I find more notices about Johannesburg Water? See additional notices at Johannesburg Water notices.
For more details, see the official notice at Johannesburg Water customer notices.