Unplanned water interruption affecting several areas in Johannesburg. Water supply from Crown Gardens Reservoir is isolated for repairs after a damaged 300mm pipeline was exposed and is being repaired. Expect low pressure to no water in affected zones until restoration.
Summary of the notice
- The team exposed the damaged section of a 300mm pipeline at 67 Susanna Street in Ridgeway.
- Welding repairs will commence after flushing the line.
- Water supply from Crown Gardens Reservoir remains isolated during repairs.
- Residents in the supply zone may experience low pressure to no water during this period.
- Affected areas include Ridgeway, Crown Gardens, Robertsham, Winchester, West Turffontein, Ophirton, Lakeview, Ormonde, Theta, and Booysens.
- Estimated time of restoration is 04:00. Updates will be provided as repairs progress.
- Contact Johannesburg Water for service queries via phone, email, or social channels.
Details of the outage
- Location of the damage: 67 Susanna Street, Ridgeway.
- Damaged component: 300mm pipeline.
- Current status: Pipeline flushed; welding repairs to commence.
- Supply area affected: Crown Gardens Reservoir supply zone.
- Areas affected by reduced pressure or no water: Ridgeway, Crown Gardens, Robertsham, Winchester, West Turffontein, Ophirton, Lakeview, Ormonde, Theta, Booysens.
- Estimated restoration time: 04:00.
- Official source for updates: Johannesburg Water.
- Additional notices and updates: see the source link below.
- To report faults: fault@jwater.co.za or call 0860 056 2874 / 011 688 1699.
What residents should do
- Conserve water where you can during this interruption.
- Check for updates regularly for the latest restoration time.
- Report any urgent water issues to Johannesburg Water using the contact details above.
- If you experience severe water loss, follow local guidance or contact authorities as needed.
Questions and answers (area-specific)
- Ridgeway – When will water be back in Ridgeway? Answer: Restoration is estimated around 04:00, with updates as repairs progress.
- Crown Gardens – Why is there low water in Crown Gardens? Answer: Water supply from Crown Gardens Reservoir is isolated for repairs to the damaged pipeline.
- Robertsham – Is water available in Robertsham during repairs? Answer: Expect low pressure to no water in Robertsham until restoration completes.
- Winchester – What areas are affected in Winchester? Answer: Winchester is within the supply zone affected by this interruption.
- West Turffontein – When will water return to West Turffontein? Answer: Approximately 04:00, with ongoing updates.
- Ophirton – What should residents of Ophirton do? Answer: Conserve water and monitor updates from Johannesburg Water.
- Lakeview – Is Lakeview included in the affected zones? Answer: Yes, Lakeview is listed among affected areas and may experience low pressure to no water.
- Ormonde – How long will Ormonde be impacted? Answer: Until approximately 04:00, with progress updates provided.
- Themba/Township areas – What is the status for Theta and Booysens? Answer: They are within the affected supply zones and may experience reduced pressure or no water until restoration.
For more information, read the full notice at Johannesburg Water customer notices.
Find more Johannesburg Water notices at this page.