Johannesburg Water is on site at the corner of Dorset Road and Denbigh Road in Parkwood attending to a burst pipe. The system is being drained. Once the site is dry, repairs will begin. After completion, the system will be gradually reopened to prevent further bursts and delays in restoring supply. Customers in the affected areas may experience low pressure or no water. Estimated restoration time is 13:00. Further updates will be provided should there be any operational challenges.
Key details
- Date and time of notice: 30 April 2026 – 08:50
- Location of issue: Corner Dorset Road and Denbigh Road, Parkwood
- Reason for outage: Burst pipe on water supply network
- Current action: On-site repairs after draining the system
- Restoration plan: Reopen the system gradually to avoid further bursts
- Estimated restoration time: 13:00
- Affected areas include:
- Houghton Estate
- Dunkeld
- Athol
- Parkhurst
- Saxonworld
- Hyde Park
- Killarney
- Melrose
- Highlands North
- Riviera
- Rosebank
- Orange Grove
- Oakland
- Illovo
- Savoy
- Abbotsford
- Birdhaven
- How to get updates: Watch for further notices from Johannesburg Water
- Where to log service queries:
- Phone: 0860 056 2874 / 011 688 1699
- Email: fault@jwater.co.za
- Facebook: Johannesburg Water
- X: @JHBWater
What residents should do now
- Conserve water where possible. Use only what you need.
- Avoid using large quantities of water if pressure is low.
- Report any additional outages or low pressure to the above contact channels.
- Stay informed by checking the Johannesburg Water notices page for updates.
- Refer to the source for ongoing updates: Johannesburg Water notices.
- For more Johannesburg Water notices and updates, you can visit: Johannesburg Water notices archive.
Frequently asked questions
- When will water be restored in Illovo? Restoration in Illovo is planned to begin after the burst is repaired and the system is drained and refilled. Expected restoration is around 13:00, but updates will follow if there are delays.
- Why is there no water in Hyde Park and Rosebank? The burst pipe affects the pressure in multiple zones. Water supply is reduced as the system is drained and repaired to prevent further bursts.
- What areas are affected by this incident in Parkwood and surrounding suburbs? Affected areas include Parkwood, Houghton Estate, Dunkeld, Athol, Parkhurst, Saxonworld, Hyde Park, Killarney, Melrose, Highlands North, Riviera, Rosebank, Orange Grove, Oakland, Illovo, Savoy, Abbotsford, and Birdhaven.
- What should I do if my area is experiencing low pressure for an extended period? Contact the channels listed above for updates and report if the issue persists after restoration starts.
- Will the system be reopened gradually? Yes, after repairs are complete the system will be reopened gradually to prevent further bursts and delays in restoring supply.
- Where can I find ongoing updates about this outage? Check the Johannesburg Water notices page and the official social media channels listed in the contact section.