Johannesburg Water has announced an unplanned water interruption affecting several areas around Sandton. Crews are welding a HDPE pipe and must wait for each weld to cool before continuing on the opposite side. The Illovo Reservoir and tower will stay closed during repairs. If you live in the affected areas, you will not have water supply until the work is complete.
Details of the outage
- Update date and time: 24 March 2026 – 22:20
- Location: 161 Rivonia Road, Sandton
- Contractor activity: Preparing to weld the HDPE pipe; one side welds must cool before proceeding on the other side
- Impact on facilities: Illovo Reservoir and Illovo Tower will remain closed for the duration of repairs
- Affected areas: Hurlingham Manor, parts of Parkmore, Sandton, Sandhurst, Morningside, Sandown, parts of Kramerville, Illovo, Birnam, Atholl, and surrounding areas
- Status for residents: No water supply during the period of repairs
- Estimated restoration time: 01:00 (tomorrow morning)
- Updates: Further changes will be shared if operations change
- Issued by: Johannesburg Water Communication and Marketing
- Contact for service queries: 0860 056 2874 / 011 688 1699
- Email: fault@jwater.co.za
What you should do
- Prepare for no water supply in the affected areas until restoration
- Store enough water for essential needs while the outage lasts
- Check for updates from Johannesburg Water on social media or the official site
- Contact the provided numbers or email if you have urgent water issues or questions
Where to find more information
For the latest notices from Johannesburg Water, visit the official notices page: Johannesburg Water notices.
You can also explore more Johannesburg Water notices here: more Johannesburg Water notices.
Frequently asked questions
- When will water return to Illovo? Restoration is estimated at 01:00 tomorrow morning, but updates will be provided if there are changes.
- Why is there no water in Illovo and surrounding areas? The Illovo Reservoir and Illovo Tower are closed during the repair work, and the HDPE pipe welding requires cooling time before continuing on the other side.
- Which areas are affected in Sandton and Illovo? Affected areas include Hurlingham Manor, parts of Parkmore, Sandton, Sandhurst, Morningside, Sandown, parts of Kramerville, Illovo, Birnam, Atholl, and surrounding areas.
- What should residents do during the outage? Store enough water for essential needs, monitor updates from Johannesburg Water, and contact the helplines if you have questions or urgent issues.
- Who is managing the repairs? A contractor is working on welding the HDPE pipe, under the direction of Johannesburg Water’s communications and marketing team.
- How can I get updates? Follow Johannesburg Water’s notices page or contact the provided service lines for real-time information.