Johannesburg Water reports an unplanned water interruption in parts of Sandton and surrounding areas. Repairs at 161 Rivonia Road, Sandton encountered technical challenges, so work could not be finished as planned. The Illovo reservoir and tower will stay isolated until repairs are complete. Customers may experience low pressure or no water while the repairs continue. There is no estimated time for restoration yet; further updates will be shared as progress is made.
Detailed list of key details
- Reason for outage: Technical challenges experienced by the contractor during repairs at 161 Rivonia Road, Sandton.
- Current status: Repairs will resume this morning; Illovo reservoir and tower remain isolated.
- Location affected: Parts of Rivonia, Morningside, Atholl; parts of Benmore, Morningside Manor, Birman; parts of Strathavon, Parkmore, Illovo; Hurlingham Manor, Sandhurst, Sandown; parts of Sandton; parts of Kramerville and surrounding areas.
- Impact: Low water pressure or no water for residents in the affected areas.
- Timeframe: There is no estimated time for restoration at this moment.
- When updates will come: Further updates will be provided as repairs progress.
- Contact for service queries: 0860 056 2874 or 011 688 1699.
- Alternative contact: Email fault@jwater.co.za.
- Official source: Johannesburg Water notices.
- Social channels for updates: Facebook and X (Twitter) – Johannesburg Water; @JHBWater on X.
- Issued by: Johannesburg Water Communication and Marketing.
What residents should do during the outage
- Store water safely for essential needs if your supply is interrupted.
- Use water wisely and avoid unnecessary waste while pressure is low.
- Report any service queries promptly via the contact details above.
- Monitor the official notices for updates on restoration progress and new timelines.
- Share information with neighbours who may be affected and help those who cannot access updates easily.
Frequently asked questions
- When will water return in Illovo? There is no estimated restoration time yet. Updates will be provided as repairs progress.
- Why is there no water in Rivonia and Morningside? The Illovo reservoir and tower are isolated due to ongoing repairs after technical challenges encountered by the contractor.
- Which areas are affected in Sandton? Parts of Rivonia, Morningside, Atholl; parts of Benmore, Morningside Manor, Birman; parts of Strathavon, Parkmore, Illovo; Hurlingham Manor, Sandhurst, Sandown; Sandton proper; parts of Kramerville and surrounding areas.
- What should I do while water is interrupted in my area? Store water if possible, use it sparingly, and follow updates from Johannesburg Water for restoration timelines.
- How can I get updates or report issues? Call 0860 056 2874 or 011 688 1699, email fault@jwater.co.za, or check Johannesburg Water’s notices page and social channels.
More Johannesburg Water notices can be found here: More Johannesburg Water notices.