Johannesburg Water reports an unplanned water interruption following a re-burst of a major pipeline. This affects several suburbs around Sandton and surrounding areas. A team is isolating the Illovo reservoir and tower to limit water loss while repairs are assessed and resumed. Expect low pressure or no water in the affected areas until restoration is completed.
Detailed list of key details
- Reason for outage: Re-burst of a 450mm pipeline at 161 Rivonia Road, Sandton after initial repairs completed on 23 March 2026.
- Location of the incident: 161 Rivonia Road, Sandton, Johannesburg.
- Impact: Low pressure or no water for customers in affected areas.
- Areas affected:
- Parts of Rivonia
- Morningside
- Atholl
- Parts of Benmore
- Morningside Manor
- Birman
- Parts of Strathavon
- Parts of Parkmore
- Illovo
- Hurlingham Manor
- Sandhurst
- Sandown
- Sandton
- Parts of Kramerville
- Surroundings
- Action taken: Isolating Illovo reservoir and tower to prevent further water loss. Contractor notified and will return to assess damage and resume repairs.
- Estimated restoration time: 00:00. Updates will be provided if there are operational challenges.
- Contacts for service queries:
- Phone: 0860 056 2874 / 011 688 1699
- Email: fault@jwater.co.za
- Facebook: Johannesburg Water
- X: @JHBWater
- Source and updates: For more information, see the official notice at Johannesburg Water customer notices.
- Additional notices and updates can be found at Johannesburg Water notices.
Frequently asked questions
- When will water be back in Illovo? The restoration time was estimated as 00:00, but updates will follow if there are any operational challenges. Check the latest notice for changes.
- Why is there no water in Illovo and surrounding areas? A re-burst of the 450mm pipeline after initial repairs caused water loss. To prevent further loss, Illovo reservoir and tower are being isolated while repairs resume.
- Which areas are affected in Sandton and nearby? Areas include Parts of Rivonia, Morningside, Atholl, Parts of Benmore, Morningside Manor, Birman, Parts of Strathavon, Parts of Parkmore, Illovo, Hurlingham Manor, Sandhurst, Sandown, Sandton, Parts of Kramerville, and Surroundings.
- Who is fixing the issue? Johannesburg Water coordinating with a contractor to assess damage and resume repair work after isolating the Illovo reservoir and tower.
- How can I get updates or report problems? Contact Johannesburg Water through the provided phone numbers or email, or view the live notice online.