Johannesburg Water has reported an unplanned water interruption due to a burst pipe. Water supply will be isolated at the Crown Gardens Reservoir to carry out repairs. The outage affects several areas and is being managed by Johannesburg Water staff. Repairs start this afternoon and run overnight until the next morning. Updates will be shared as the situation progresses.
Key details
- Reason for outage: Burst 300mm steel pipe at 67 Susanna Street, Ridgeway
- Location of isolation: Crown Gardens Reservoir outlet
- Areas affected: Ridgeway, Crown Gardens, Robertsham, Winchester, West Turffontein, Ophirton, Lakeview, Ormonde, Theta, Booysens
- Start of repair work: 15:30 today
- Expected end of repair: 04:00 tomorrow morning
- Issued by: Johannesburg Water – Communication and Marketing
- How to get updates: ongoing updates will be provided as the situation progresses or if there are operational challenges
- Contact for queries:
- Phone: 0860 056 2874 / 011 688 1699
- Email: fault@jwater.co.za
- Facebook: Johannesburg Water
- Twitter/X: @JHBWater
- Source for notices: Johannesburg Water customer notices
- Related notices: More Johannesburg Water notices can be found at Johannesburg Water notices
What residents should do
- Save water where possible before the outage ends.
- Store enough water for essential needs during the interruption.
- Avoid using large amounts of water in affected areas during repairs.
- Report any low pressure or outages to the provided contact channels.
- Follow the official channels for the latest updates on repairs and restoration times.
Frequently asked questions
When will water return to Ridgeway after the burst at 67 Susanna Street?
Repairs are expected to finish by 04:00 tomorrow morning. If there are delays, updates will be provided.
Why is there no water in Crown Gardens during the repair?
The Crown Gardens Reservoir outlet needs to be closed to repair the burst pipe, which stops water supply to the affected areas.
What areas are affected by the disruption in Rivonia/Crown Gardens area?
Areas affected include Ridgeway, Crown Gardens, Robertsham, Winchester, West Turffontein, Ophirton, Lakeview, Ormonde, Theta and Booysens.
How can I get updates about the outage?
Updates will be provided by Johannesburg Water as the situation progresses. You can also contact them via phone, email, Facebook, or X (Twitter) listed above.
Who should I contact for fault reports or questions?
Faults can be reported to 0860 056 2874 or 011 688 1699, or via fault@jwater.co.za.
For more information, read the original notice at Johannesburg Water customer notices.