Johannesburg Water has reported an unplanned water interruption affecting the Hector Norris Pump Station. Pumping has been temporarily suspended to protect the system while teams investigate the cause of reduced incoming supply. This may lead to poor water pressure or no water for customers served by the Hector Norris system, including the Johannesburg CBD and surrounding suburbs. Higher-lying areas are likely to be hit hardest, with lower-lying areas also experiencing reduced pressure and declining supply. There is currently no estimated time for restoration. Updates will be provided as more information becomes available. For queries, use the contact channels below.
Key details
- Reason for outage: Poor incoming supply to the Hector Norris Pump Station leading to reduced pump performance.
- Impact area: Customers supplied by the Hector Norris system, including Johannesburg CBD and surrounding suburbs.
- Expected effect: Poor pressure or no water, with higher-lying areas more severely affected; lower-lying areas may have reduced pressure and declining supply.
- Current status: Pumping temporarily suspended while investigations are underway.
- Estimated restoration time: Not available at the moment.
- Investigations: Johannesburg Water teams are on-site assessing the cause of the reduced incoming supply.
- When to expect updates: As more information becomes available from ongoing investigations.
- How to get help: Service queries can be logged via 0860 056 2874 or 011 688 1699, fault@jwater.co.za, or via social channels listed below.
What residents should do
- Monitor water pressure and supply in your area, especially if you are in higher-lying areas.
- Log any service queries or issues using the channels below to stay informed.
- Prepare for possible water interruptions by storing a small amount of clean water for essential needs if you can.
- Check for updates from Johannesburg Water and be ready for further notices as investigations progress.
Where to get updates
- Official notices: Johannesburg Water customer notices
- Facebook: Johannesburg Water
- X (Twitter): @JHBWater
- WhatsApp channel: WhatsApp channel
Contact details
- Phone: 0860 056 2874
- Phone: 011 688 1699
- Email: fault@jwater.co.za
For more Johannesburg Water notices and updates, visit Johannesburg Water notices.
Frequently asked questions
- When will water return in the Johannesburg CBD and Hector Norris area? There is currently no estimated restoration time. Updates will be issued as investigations progress.
- Why is there no water in the Hector Norris system? Incoming supply to the Hector Norris Pump Station is poor, causing reduced pump performance and temporary suspension of pumping to protect the system.
- What areas are affected by this outage? Customers supplied by the Hector Norris system, including the Johannesburg CBD and surrounding suburbs, with higher-lying areas likely more affected.
- What should residents do while this is ongoing in Illovo? Monitor pressure, log queries via the provided channels, and follow updates from Johannesburg Water.
- How can I report issues or get updates? Call 0860 056 2874 or 011 688 1699, email fault@jwater.co.za, or use social channels listed above.