Johannesburg Water is currently investigating a major burst pipe. This affects water supply in the Johannesburg CBD. Repairs will require reducing pumping at the Hector Norris Pump Station and closing the Wemmer Jubilee main valve. As a result, residents may experience low pressure to no water during this period. There is no estimated time of restoration yet. Further updates will be provided as more information becomes available.
Key details
- Reason for outage: Major burst pipe at corner Loveday Street & Commissioner Street, Johannesburg CBD. To enable investigations and repairs, pumps at Hector Norris Pump Station will be reduced and Wemmer Jubilee main valve will be closed.
- Affected area: Johannesburg CBD.
- Impact: Low water pressure to no water for customers in the Johannesburg CBD.
- Current status: Investigation underway. No estimated time of restoration at this moment.
- Source of notice: Johannesburg Water. Ends.
- Contact for service queries: Phone 0860 056 2874 / 011 688 1699; Email fault@jwater.co.za.
- Where to get updates: Johannesburg Water notices.
- Other notices: More Johannesburg Water notices can be found at this page.
What residents should do
- Conserve water where possible in the Johannesburg CBD.
- Store a small amount of water for essential use if you can.
- Monitor updates from Johannesburg Water for any restoration times.
- Report any issues on the contact lines provided above.
Frequently asked questions
- In which area is water affected? Johannesburg CBD.
- Why is there low water pressure in the Johannesburg CBD? A major burst pipe requires reducing pumping at Hector Norris Pump Station and closing the Wemmer Jubilee main valve, which lowers water supply to the area.
- When will water come back in the Johannesburg CBD? There is currently no estimated time of restoration. Updates will be provided as more information becomes available.
- What should residents do during the outage in Johannesburg CBD? Conserve water, store some if possible, follow Johannesburg Water updates, and contact them for queries.
- Where can I find official notices about this incident? On Johannesburg Water’s notices page: https://www.johannesburgwater.co.za/media/media-statement/customer-notices/.
For further updates, visit the official notices page linked above.