Johannesburg Water reports an unplanned interruption in Douglasdale due to a burst pipe at the corner of Crawford and Douglas Drive. To protect the supply and begin repairs, water has been isolated. No estimated time of restoration (ETR) is available yet. Residents in Douglasdale, Norscot, Craigavon and surrounding areas may experience reduced pressure or intermittent supply while teams source materials and carry out repairs. Updates will be provided as the work progresses. For more information, you can visit the official notice page and additional Johannesburg Water notices.
Detailed details
- Reason for outage: Burst pipe at the corner of Crawford and Douglas Drive, Douglasdale
- Location affected: Douglasdale, Norscot, Craigavon and surrounding areas
- Current action: Water supply isolated to prevent further loss
- Status: Repairs are underway and materials are being sourced
- ETR: Not yet available
- Date and time of notice: 02 May 2026 – 11:15
- Who is handling the repair: Johannesburg Water
- How customers may be affected: Reduced water pressure or intermittent supply
- Communication channels for service queries: 0860 056 2874, 011 688 1699, fault@jwater.co.za
- Further updates: Will be provided as repairs progress
Frequently asked questions
- When will the water return in Douglasdale? The Johannesburg Water notice does not provide an estimated restoration time (ETR) yet. Updates will be given as repairs progress and more information becomes available.
- Why is there no water in Douglasdale, Norscot and Craigavon? A burst pipe at Crawford and Douglas Drive requires isolation of the supply to prevent further loss. This causes reduced pressure or intermittent supply until repairs are complete.
- What areas are affected by the outage? The affected areas listed are Douglasdale, Norscot, Craigavon and surrounding areas.
- What should residents do during this time? Conserve water where possible, monitor for updates, and contact Johannesburg Water if you experience severe or prolonged issues using the channels provided.
- Where can I find official updates and notices? Visit the Johannesburg Water notices page at Customer notices and look for updates. For more Johannesburg Water notices, see this category.