Johannesburg Water is fixing a burst pipe and has temporarily cut water supply in several areas. There is currently no estimated time for restoration. Updates will be shared as soon as they are available.
Key details
- What happened: A 200mm burst pipe at the corner of Dorset Road and Denbigh Road in Parkwood.
- Reason for outage: To facilitate repairs, water supply has been isolated (closed).
- When it started: 29 April 2026 at 17:05.
- Affected areas: Houghton Estate, Killarney Riviera, Oakland, Abbotsford, Parkhurst, Dunkeld, Saxonwold, Melrose, Rosebank, Illovo, Birdhaven, Atholl, Hyde Park, Highlands North, Orange Grove, Savoy.
- Current status: There is no estimated time of restoration (ETR).
- What to expect: Customers may experience low pressure to no water during this period.
- Updates: Will be communicated as they become available.
- Contact for service queries: Phone 0860 056 2874 or 011 688 1699, Email fault@jwater.co.za, Facebook: Johannesburg Water, X: @JHBWater.
- Source of notice: Johannesburg Water communications team.
- Further notices: See more Johannesburg Water notices at the official page and related notices link.
- Live links:
- Original notice and updates: Johannesburg Water customer notices
- More Johannesburg Water notices: Johannesburg Water notices
What residents should do
- Conserve water where you can. Use only what you need while pressure is low.
- Avoid unnecessary water usage to help households in the affected areas.
- Check for updates regularly and follow Johannesburg Water communications channels for changes.
- Report any issues or questions using the contact details above.
- If you rely on critical water use (medical devices, business needs), plan ahead and consider alternative sources if possible.
Frequently asked questions
- When will water return in Illovo? There is no estimated time of restoration yet. Updates will be posted as soon as they are available. Visit the official notice page for updates.
- Why is there no water in Parkwood and Illovo? A burst pipe (200mm) at Dorset Road and Denbigh Road requires repairs, so water supply has been isolated to those areas and surrounding zones.
- Which areas are affected by the outage? Houghton Estate, Killarney Riviera, Oakland, Abbotsford, Parkhurst, Dunkeld, Saxonwold, Melrose, Rosebank, Illovo, Birdhaven, Atholl, Hyde Park, Highlands North, Orange Grove, Savoy.
- How will I know when the water is back? Updates will be communicated by Johannesburg Water as soon as they become available. Check the notices page regularly.
- Who can I contact for more information? Call 0860 056 2874 or 011 688 1699, or email fault@jwater.co.za. You can also connect via Johannesburg Water on Facebook or X.